Shipping costs & Delivery times
COVID-19 Update - Due to COVID-19 related issues, some of our shipping operations are impacted and are causing delays to a small number of orders.
International shipment
We glad to ship all our products worldwide and have many happy customers all around the world.
Shipping cost
We have FREE SHIPPING worldwide for orders over €45.
Delivery time
We'll process all orders within 1-3 business days after purchase. As soon as we ship your item(s), you'll receive a confirmation email from us with tracking information. Our delivery times are 10-14 working days after the item has shipped.
**We do not accept cancellations of orders while an item is already transit. We DO NOT OFFER refunds during the time the item has shipped since it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices and quality products we offer.
Tracking
We will send you a tracking link via email as soon as we have shipped your order. So you can always see exactly where your order is.
Customs & Taxes
The shipping fee for international orders does not include the cost of duties and taxes. Our international customers are responsible for any customs fees or taxes that may apply to the shipment. Therefore, we recommend that you calculate the applicable duties and taxes before making your purchase. You can always contact us at myezentials@gmail.com - we will be happy to help you.
Returns
(1) Non-personalized products: We accept returns for non-personalized products within 14 working days worldwide. The cost of the return is the responsibility of the customer.
(2) Personalized products: If your product has been personalized, unfortunately we cannot allow returns as it has been handmade just for you. We personally inspect each item before we ship it to customers. If your personalized product arrives damaged, you can of course return it free of charge. Please read our terms and conditions for more information (§7).
Return rights & Process
For us, a happy customer is everything. Therefore we gladly accept returns within 14 days after you have received the product/s. If you have ordered several items in the same purchase and they are delivered separately, the period runs from the day you have received the last item.
Please note:
Cloudy may UG does not offer free returns, so return costs have to be fully covered by you.
In such case you are welcome to choose a local courier of your choice but we highly recommend a shipping option where you have the possibility to track the location of your parcel. Otherwise there is no prove in case the parcel disappears etc. on the way.
Furthermore you have to keep in mind that you are liable when the product is damaged after the transport.
How to the return an item?
Please contact us for the return address via email to bellejoellejewellery@gmail.com as there are different warehouses.
If the returned items are not received in the original condition, we may make a deduction in your refund. The amount refunded depends on the saleable value of the article. So please take care when you check the properties of the product.
Refunds
When we have received your return parcel, we will send you a refund. Refunds will be credited to the original payment method. The refund will take place within 14 days after receiving your return parcel at our warehouse. We may hold back the payment until we have received the article. Please note that we will not reimburse any freight costs, furthermore, we reserve the right to charge you the freight costs if you have come below the threshold for free shipping due to a return.
Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.
Exchange
If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.
Damaged items
If you receive a damaged item, please contact us immediately on bellejoellejewellery@gmail.com.
Complaints
If you have a complaint, please contact us on bellejoellejewellery@gmail.com.
Please send us your order number and attach a photo of the item, which you have a complaint about
Belle Joelle "FAIR USE" CLAUSE
If Belle Joelle has reasonable suspicion that there is abuse, fraud, excessive/pathological buying behavior on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from Belle Joelle, we reserve the right to reject the order with reference to this “Fair Use” clause.
In this context, suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, use of free delivery and return, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasize that the behavior is simultaneously systematic, and not random or isolated.
If we recognise unacceptable purchasing behavior as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers’ ability to buy from Myezentials thereafter.
As in any case, a trade is only finally concluded with Myezentials when we have sent an "order confirmation and receipt".
The “Fair Use” clause does not prevent customers from returning, but may in specific cases prevent customers from purchasing. The “Fair Use” clause is thus not applied to orders already accepted.