The following General Terms and Conditions concern the offer and sale of products on the website www.bellejoelle.com, owned and maintained by cloudy may UG, Blücherstrasse 61, 10961 Berlin,  HRB 229200.

Requests for information etc. should be made to BelleJoelleJewellery@gmail.com

We reserve the right to change, amend or update the texts, prices etc. contained in the GTC's and on the website at any time without notice.

Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

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HOW TO ORDER

The Belle Joelle is online shop is open 24/7. The website might temporarily be down for maintenance. To shop on our website you must be 18 years old and have a valid credit card. Under the age of 18 you can have an adult make the order for you. 

Choose the product(s) you like and click “ADD TO CART”

In your shopping bag you have to apply that you agree with our terms and conditions before you click the “CHECKOUT” button

Continue through the checkout process, and chose either:

to fill in your details; name, shipping address etc. or

create a customer account for future use.

Click “CONTINUE TO SHIPPING METHOD” when you have filled in all the information.

Then check if your shipping address is correct. Choose your shipping method and click "CONTINUE TO PAYMENT METHOD".

When you have entered your credit card information and clicked on the “COMPLETE ORDER” button, you have made a binding offer for the purchase of the items you have chosen.

At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order.

Directly after you have placed your order, you will receive a confirmation e-mail

With the order you accept the GTC’s of cloudy may UG.

Payment

We accept the following payment methods

Paypal

Visa

Mastercard

Maestro

No credit card fees are charged by us. Payment is processed via WIX  systems through a Nets approved and certified secure payment solution.

 

 

SHIPPING & DELIVERY 

 

Shipping costs & Delivery times

COVID-19 Update - Due to COVID-19 related issues, some of our shipping operations are impacted and are causing delays to a small number of orders.

 

International shipment

We glad to ship all our products worldwide and have many happy customers all around the world.

 

​Shipping cost

We have FREE SHIPPING worldwide. 

 

​Delivery time

We'll process all orders within 1-3 business days after purchase.  As soon as we ship your item(s), you'll receive a confirmation email from us with tracking information.  Our delivery times are 10-18 days after the item has shipped.  

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**We do not accept cancellations of orders while an item is already transit. We  DO NOT OFFER refunds during the time the item has shipped since it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices and quality products we offer. 

 

​Tracking

We will send you a tracking link via email as soon as we have shipped your order. So you can always see exactly where your order is.

 

Customs & Taxes

The shipping fee for international orders does not include the cost of duties and taxes. Our international customers are responsible for any customs fees or taxes that may apply to the shipment. Therefore, we recommend that you calculate the applicable duties and taxes before making your purchase. You can always contact us at support@mersor.com - we will be happy to help you.

 

Returns

(1) Non-personalized products: We accept returns for non-personalized products within 14 days worldwide. The cost of the return is the responsibility of the customer.

(2) Personalized products: If your product has been personalized, unfortunately we cannot allow returns as it has been handmade just for you. We personally inspect each item before we ship it to customers. If your personalized product arrives damaged, you can of course return it free of charge. Please read our terms and conditions for more information (§7). ​

   

Return rights & Process

For us, a happy customer is everything. Therefore we gladly accept returns within 14 days after you have received the product/s.  If you have ordered several items in the same purchase and they are delivered separately, the period runs from the day you have received the last item.

Please note:

Cloudy may UG does not offer free returns, so return costs have to be fully covered by you.

In such case you are welcome to choose a local courier of your choice but we highly recommend a shipping option where you have the possibility to track the location of your parcel. Otherwise there is no prove in case the parcel disappears etc. on the way.

Furthermore you have to keep in mind that you are liable when the product is damaged after the transport.

 

How to the return an item?

Please contact us for the return address via email to BelleJoelleJewellery@gmail.com as there are different warehouses.

If the returned items are not received in the original condition, we may make a deduction in your refund. The amount refunded depends on the saleable value of the article. So please take care when you check the properties of the product.

 

Refunds

When we have received your return parcel, we will send you a refund. Refunds will be credited to the original payment method. The refund will take place within 14 days after receiving your return parcel at our warehouse. We may hold back the payment until we have received the article. Please note that we will not reimburse any freight costs, furthermore, we reserve the right to charge you the freight costs if you have come below the threshold for free shipping due to a return. 

 

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

 

Exchange

If you wish to exchange an item to another size, style or color, please place a new order and return the items you wish to exchange.

 

Damaged items

If you receive a damaged item, please contact us immediately on BelleJoelleJewellery@gmail.com.

 

Complaints

If you have a complaint, please contact us on BelleJoelleJewellery@gmail.com.

Please send us your order number and attach a photo of the item, which you have a complaint about

 

Belle Joelle "FAIR USE" CLAUSE

If Belle Joelle has reasonable suspicion that there is abuse, fraud, excessive/pathological buying behavior on the part of the customer, or that a customer is a professional trader with the explicit intention to resell items bought from Belle Joelle, we reserve the right to reject the order with reference to this “Fair Use” clause.

In this context, suspicion is based on a number of factors, non-discriminatory criteria, including a trade-off/weighting of purchase frequency, order composition, return composition, use of free delivery and return, delayed returns/unclaimed orders, alleged missing goods in consignments either outgoing or inbound, frequent returns (ordering and returning identical items repeatedly), attempting to circumvent a previous rejection, using a false/fraudulent identity. We emphasize that the behavior is simultaneously systematic, and not random or isolated.

If we recognize unacceptable purchasing behavior as described above, we reserve the right to refuse to enter into transactions with the customers in question and/or pause the customers’ ability to buy from Belle Joelle thereafter.

As in any case, a trade is only finally concluded with Belle Joelle when we have sent an "order confirmation and receipt".

The “Fair Use” clause does not prevent customers from returning, but may in specific cases prevent customers from purchasing. The “Fair Use” clause is thus not applied to orders already accepted.

 

Privacy Policy

In order to purchase products from Belle Joelle we ask for the following information:

Name

Address

Phone Number

Email Address

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with Belle Joelle and is kept for seven years, after which the details are deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes. 

We work only with processors of data in the EU or in countries where your data will be given adequate protection. All information provided by you is only used to ensure the best possible shopping experience.

On tinywildhearts.com Belle Joelle is the data responsible.

You are entitled to be told what details about you we process.

If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at BelleJoelleJewellery@gmail.com.

 

Where you can complain

If as a consumer you want to complain about your purchase, please contact BelleJoelleJewellery@gmail.com. If you do not succeed in finding a solution, you can send a complaint to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr

However, we are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

Trademark and copyright

All product designs, product names and content on this website or SOME is protected by international copyright and trademark laws. You are not permitted to use any product designs, product names or trademarks presented on this site without prior written approval from Belle Joelle. These terms and conditions are subject to the laws of Austria and any dispute arising in this matter shall be settled by the courts in Germany.